Merchants of Shine Luxury Auto Care logoMerchants of ShineLuxury Auto Care

Policy

Warranty & Vehicle Care

Last updated: June 17, 2026

Every service we deliver is backed by a written guarantee. The instructions below protect that finish — follow them and your coating, correction, or film will look its best for years.

Coverage

Ceramic Coating

2–5 Years
  • Loss of hydrophobic (water-beading) properties
  • Premature gloss degradation under normal use
  • Coating failure not caused by chemical, mechanical, or accident damage

Paint Correction

Workmanship Guarantee
  • Defect removal documented at delivery
  • Free touch-up on any missed defect reported within 7 days
  • Does not cover new defects introduced by washing or environmental damage

Paint Protection Film (PPF)

Up to 10 Years (Manufacturer)
  • Yellowing, cracking, peeling, or bubbling per manufacturer terms
  • Self-healing surface performance
  • Installation workmanship by Merchants of Shine for 1 year

Merchandise

30 Days
  • Defects in materials or stitching
  • Manufacturing flaws on apparel and accessories
  • Excludes normal wear, improper care, or laundering damage

Aftercare Timeline

The first week is critical. The coating chemically bonds and fully cures during this window.

First 24–48 Hours

  • · Keep the vehicle dry — no rain, sprinklers, or wash
  • · Do not park under trees (sap, pollen, bird droppings)
  • · Avoid touching the paint surface

Days 3–7

  • · Light moisture exposure is okay; still no washing
  • · Wipe any contaminants gently with a clean microfiber and distilled water
  • · Avoid covered car covers that trap moisture

After Day 7

  • · Hand wash only using a pH-neutral shampoo
  • · Use the two-bucket method with separate wash and rinse mitts
  • · Dry with a clean, plush microfiber towel — never chamois or terry

Maintenance Recommendations

  • Maintenance wash every 2 weeks (weekly during pollen season)
  • Quarterly decontamination wash with iron remover and clay treatment
  • Annual inspection and ceramic top-up at our Atlanta studio
  • Spot-clean bird droppings, tree sap, and bug residue within 24 hours
  • Never use dish soap, glass cleaner, or abrasive sponges on coated paint
  • Avoid automated tunnel washes and stiff-brush self-serve bays

What Voids the Warranty

  • Use of automatic brush or tunnel car washes
  • Application of waxes, sealants, or polishes over the coating
  • Damage from accidents, collisions, vandalism, or hail
  • Chemical etching from gasoline, brake fluid, or industrial fallout left untreated
  • Repainting, wet sanding, or compounding by a third party
  • Failure to perform the recommended maintenance wash cadence

Filing a Claim

Email concierge@merchantsofshine.com with your invoice number, the vehicle's VIN, and photos of the issue. We respond within two business days and schedule an in-person inspection at our Atlanta studio at no charge.

Questions?

Call (866) 231-1242 or text our concierge — we are happy to walk you through proper wash technique before your first maintenance cycle.