Terms of Service & Quality Guarantee

Professional Services

We pride ourselves on the quality of our work. If you are unsatisfied with a completed service, please contact us at concierge@merchantsofshine.com within 24 hours of your appointment so we may rectify the issue, typically by performing a complimentary touch-up at our discretion.

Cancellations for scheduled services require at least 24 hours' notice. Cancellations made with less than 24 hours' notice, or no-shows at the scheduled appointment time, may incur a late-cancellation fee of $75 to cover allocated travel and crew time.

Merchandise Returns

We accept returns on physical merchandise in original, unused, and resalable condition within 14 days of delivery. To initiate a return, email concierge@merchantsofshine.com with your order number and reason for return. Return shipping is the responsibility of the customer unless the item arrived defective or incorrect.

Refund Processing

All approved refunds are issued to the original payment method. Please allow 5–10 business days for the credit to post once your return or service adjustment has been approved.

Non-Refundable Items & Services

• Deposits for custom paint correction or ceramic coating packages are non-refundable once detailing work has commenced.
• Gift cards, opened consumable care products, and personalized or special-order merchandise are final sale.

Contact

Mystic MD, LC.
245 Mystic Ridge Hill, Atlanta, GA 30342
concierge@merchantsofshine.com · (866) 231-1242