We're here to help
Questions about a booking, payment, receipt, refund, or service? Our concierge team responds to every inquiry — most within a few business hours.
245 Mystic Ridge Hill
Atlanta, GA 30342
Payment & Billing Help
All payments are processed securely through Stripe. Charges from Merchants of Shine appear on your statement as MERCHANTS OF SHINE or MYSTIC MD.
A receipt is emailed automatically after every successful payment. Need a duplicate or an itemized invoice? Email us with your booking date and we'll resend it.
Cancellations made 24+ hours before your appointment are fully refundable. See our refund policy for full details.
See a charge you don't recognize? Contact us before disputing — most cases are resolved the same day. Reference the last 4 digits of the card and the charge date.
Double-check the billing ZIP and CVC, then retry. If it still fails, your bank may be blocking the transaction — call them or reach out to us for an alternate payment link.
Payment Approval Guide
Occasionally Stripe may hold a payment for additional verification. This is a standard fraud-prevention step and does not mean your payment failed. Below is what happens next.
- Check your email — Stripe or your bank may send a verification request (e.g., approve via app, SMS code, or 3D Secure prompt).
- Complete the prompt within 24 hours so we can confirm and schedule your appointment.
- Still pending? Reply to your booking confirmation or email concierge@merchantsofshine.com and we will resend the payment link or arrange an alternate method.
- Check your Stripe Dashboard — look under Payments for any requiring action (e.g., "Risk review" or "Verification needed").
- Submit requested docs if Stripe asks for an invoice, customer ID, or service description. Use the booking receipt as proof of service.
- Notify the customer if the hold exceeds 24 hours. Provide them a fresh payment link or accept an alternate card to avoid scheduling delays.
- Escalation — if a hold is not released within 3 business days, contact Stripe Support from your dashboard or call us for backup processing.
Stripe uses machine-learning risk models to protect both customers and merchants. Large or unusual transaction amounts, new cards, international banks, or first-time customers can trigger a temporary hold. Once approved, funds are released to our account and your service is fully confirmed.
Frequently asked
When is my card charged?+
A deposit is authorized at booking. The remaining balance is captured after your service is completed.
What payment methods do you accept?+
All major credit and debit cards (Visa, Mastercard, American Express, Discover) via Stripe, plus Apple Pay and Google Pay.
Is my card information secure?+
Yes. Card details are tokenized and processed by Stripe (PCI Service Provider Level 1). We never see or store your full card number.
How do I update or reschedule a booking?+
Reply to your confirmation email or call (866) 231-1242. Changes 24+ hours out are free of charge.
Do you offer service guarantees?+
Yes — see our warranty page for coverage on paint correction, ceramic coating, and detailing services.
What does 'Payment Approval' mean?+
It means Stripe is verifying your transaction for security. Your card has not been charged yet. Complete any bank prompt you receive, or contact us and we will help you finish payment another way.
How long does a payment hold last?+
Most holds clear within minutes once you verify with your bank. In rare cases, Stripe may need up to 24–72 hours. If it takes longer, we will contact you with next steps.
My payment is pending — is my booking confirmed?+
Your slot is tentatively reserved for 24 hours while the payment is reviewed. Once approved, you will receive a final confirmation email. If the hold is not resolved in time, we may release the slot to avoid overbooking.
Can I use a different card if one is declined or held?+
Yes. Contact us at concierge@merchantsofshine.com or (866) 231-1242 and we will send a secure payment link you can use with any card.